LabFoundersHQ Refund Policy
All purchases of the LabFounders LaunchPass™, LabFounders Launch System™, LabFoundersHQ memberships, digital training, downloadable resources, templates, and other digital products are generally final and non-refundable.
Because access to digital content, software features, proprietary materials, training resources, and platform tools is provided immediately after purchase, customers receive immediate value that cannot be returned.
By Completing a Purchase, You Acknowledge
- Digital access begins immediately after successful payment.
- The purchase is generally non-refundable.
- Failure to use or complete the materials does not create eligibility for a refund.
- Changes in personal circumstances, business plans, scheduling, financing, licensing outcomes, regulatory outcomes, or the decision not to continue a laboratory business do not create eligibility for a refund.
- Dissatisfaction based solely on personal preference or unmet expectations does not create eligibility for a refund.
- Cancellation stops future eligible recurring charges but does not refund prior charges or the one-time LaunchPass payment.
This policy does not limit any non-waivable rights or remedies required by applicable law.
Reviewable Claims
LabFoundersHQ may review documented claims involving:
- Duplicate charges
- Unauthorized transactions
- A verified technical failure that prevented delivery of purchased access and could not be corrected
- Other circumstances where a refund is legally required
Submitting a request does not guarantee approval. Customers should contact lfhq.support@gmail.com before filing a payment dispute so the support team has a reasonable opportunity to investigate and resolve legitimate billing or access issues.
Suspension of Access
LabFoundersHQ reserves the right to suspend access associated with a refunded, reversed, disputed, or charged-back payment where permitted.
Contact
Contact: lfhq.support@gmail.com